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1. What is 3D printing?
- 3D printing is a manufacturing process that creates three-dimensional objects by layering material, typically filament plastic or resin based on a digital design file.
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2. What types of products do you offer?
- We offer a wide range of products including figurines, home decor items, jewellery, custom prototypes, and personalized gifts.
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3. How does the ordering process work?
- Customers can contact us or browse our online catalogue and select the desired item. They can then customize it if applicable, and place their order securely through our website. Alternatively, customers can reach out to us directly for custom orders or inquiries.
4. Can I request a custom design?
- Absolutely! We welcome custom design requests. Simply reach out to us with your idea or design specifications, and our team will work with you to bring your vision to life.
5. What materials do you use for 3D printing?
- We primarily use high-quality PLA and ABS plastics for our 3D printing. However, we also offer speciality materials such as resin for certain projects. We also provide metal and carbon-fibre materials but this will be on a special order basis.
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6. How long does it take to receive my order?
- The production time varies depending on the complexity of the item and our current workload. Typically, orders are processed and shipped within 1-2 weeks locally and 2-4 weeks internationally. However, custom orders may require additional time.
7. Do you ship internationally?
- Yes, we ship worldwide. Shipping costs and delivery times may vary depending on the destination.
8. Can I return or exchange an item?
- We strive for customer satisfaction, so if you're not happy with your purchase, please contact us within 7 days of receiving your order to discuss returns or exchanges.
9. Do you offer wholesale or bulk ordering?
- Yes, we offer wholesale pricing for bulk orders. Please contact us directly to discuss your specific requirements and pricing options.
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10. How do you ensure quality in your products?
- We use top-of-the-line equipment like 3D printers and CnC laser engravers. We inspect each item carefully before it's shipped to ensure it meets our quality standards. Additionally, we welcome customer feedback and continuously strive to improve our products and processes.
11. Can I purchase digital files for 3D printing?
- At the moment, we do not offer digital files for sale. However, we may consider it in the future.
12. Do you offer workshops or educational programs?
- Yes, we occasionally host events, workshops and educational programs to teach people about 3D printing and arts and crafts. Keep an eye on our website and social media channels for upcoming events.
These FAQ's should provide a good starting point for addressing common inquiries about our business. Thank You